Factory Direct Jewelry is a well-known name in the world of exquisite jewelry, offering a wide variety of designs at attractive prices. As an established company, they have built a reputation for providing stylish pieces for all occasions. From engagement rings to everyday accessories, they cater to the needs of their diverse customer base.
One of the key advantages of shopping with Factory Direct Jewelry is the savings you can enjoy thanks to their direct-to-consumer model. By cutting out the middleman, they are able to offer customers high-quality jewelry without the hefty price tags typically associated with such items.
In addition to their competitive pricing, Factory Direct Jewelry is known for their dedication to customer satisfaction. They offer a user-friendly website, making it easy for shoppers to browse and select their favorite pieces. Moreover, their attentive customer service team is always on hand to answer questions and provide support when needed.
For those in search of beautiful, well-crafted jewelry at affordable prices, Factory Direct Jewelry is certainly worth considering. With their commitment to quality and customer satisfaction, it’s no wonder that they have become a popular choice for shoppers seeking exceptional value and style.
Factory Direct Jewelry Address: 640 S Hill St, Ste A542, Los Angeles, CA 90014
Factory Direct Jewelry Legit or Scam? | Customers Reviews
GOOD REVIEWS about Factory Direct Jewelry (22) ⭐⭐⭐⭐⭐
I purchased my Allah pendant necklace in March 2019, but unfortunately, it broke and one of the diamonds fell off. Feeling disheartened, I took it to a local jeweler who offered to repair it for $45. Later that day, I thought of contacting Factory Direct Jewelry, where I had initially bought the necklace. I spoke with the receptionist, Mariam, who was very knowledgeable and friendly. After discussing my situation with management, they asked me to send the necklace back for a reevaluation. To my delight, I received a brand new replacement necklace! I am thrilled with the excellent customer service and positive experience I had with Factory Direct Jewelry. From now on, I’ll be purchasing all my jewelry and keepsakes from FDJ!
NEUTRAL REVIEWS about Factory Direct Jewelry (4) ⭐⭐⭐
I chose to give this store a try after seeing their advertisements on radio and television, but I won’t be doing so again.
I ordered a sterling silver bracelet with blue topaz gems for my girlfriend’s birthday. According to their website, orders over $100 ship for free and should arrive within 3-5 days. After waiting a week, the bracelet still hadn’t shipped, and the order status remained unchanged. I called their 1-800 number, which sent me straight to voicemail. I messaged them and received the standard response: they apologized for the delay and promised to ship it out that day or the next. However, three days passed with no updates.
I emailed them again, explaining that I had spent $100 plus an additional $10 for the “premium gift box and note” and that the order should have been on its way. They repeated their apologies and upgraded the shipping to 2-day delivery, but only after I threatened to cancel the order.
When the $100 bracelet finally arrived, it came in a box that looked like it was from a dollar store, accompanied by a note resembling a printed Word document in Old English font. The only positive aspect was that my girlfriend liked the bracelet. I discarded the $10 note and created my own.
BAD REVIEWS about Factory Direct Jewelry (7) ⭐
Consider looking elsewhere for jewelry purchases. I bought earrings as a birthday gift in April, but they arrived late and were not the right pair. Although I was able to return them and receive the correct ones quickly, one of the stones was cracked upon arrival. I was promised a replacement within 2-3 days, but after a week, I was informed that I had been given a refund by mistake and needed to repurchase the earring. I requested that they simply recharge me and send the matching replacement, as I still had one earring at home. However, I have not received any response to my emails for over two weeks. It’s now mid-July, and I am left disappointed. I would recommend avoiding this seller and exploring other options with better customer service.