Share your experience with us

  • Carly Patrick
    September 1, 2023

    I recently tried to sign in to my Ruby Lane account after not using it for about a year, only to encounter an issue where it kept stating that my password was incorrect. This led to several attempts to reset my password, each time hoping it would be accepted. The whole process was quite frustrating, and its unclear how my password became incorrect in the first place after such a long period of non-use. Improved password management and user-friendliness would greatly enhance the login experience on the Ruby Lane website.

    PURCHASE DATE: 02.22.2023
  • Trudy Watson
    August 30, 2023

    Ruby Lane is a fantastic marketplace for buying and selling. The platforms layout is user-friendly, and it offers a wide range of higher-quality items. However, theres room for improvement in terms of bundling items for more controlled shipping costs. Overall, a positive experience within this community.

    PURCHASE DATE: 02.16.2023
  • Marilyn Winters
    August 29, 2023

    Ive given Ruby Lane 5 stars based on my positive experiences with their merchants. When theres a difference of opinion, its easily resolved through direct communication with the merchant. Dealing on one with merchants contributes to the lack of bad experiences. Although there was one instance where an item became unavailable, the merchant provided a clear explanation, and despite the disappointment, I understood the situation. Ive continued to engage with them, finding their sales process straightforward and terms clear. Overall, my experience with Ruby Lane has been positive.

    PURCHASE DATE: 01.12.2023
  • Sarah Harris
    August 27, 2023

    I reached out to Ruby Lane with a shipping query regarding two items I wanted to buy, and their response was impressively swift. Their kindness and flexibility stood out. The Memorial Day Weekend sale offered fantastic prices, and the items arrived meticulously packed and in flawless condition. Im looking forward to making more purchases from them in the future!

    PURCHASE DATE: 04.13.2023
  • Priscilla Barber
    August 25, 2023

    Discovering the much-needed pieces for my China pattern on Ruby Lane Jewelry was an absolute delight. I managed to secure two of the specific items I required, a feat that left me overjoyed. The meticulous packaging of the items was a standout aspect of the experience, as proper packaging is crucial for delicate China. This is something Ive come to appreciate, especially considering the challenges Ive faced with other online orders of China items. Kudos to Ruby Lane Jewelry for their careful attention to detail and ensuring customer satisfaction.

    PURCHASE DATE: 03.17.2023
  • Amelia Mcclain
    August 23, 2023

    For years, Ruby Lane has been my go-to platform for jewelry shopping, offering fair prices and a sense of trust. I appreciate the security of knowing that if any issues arise with a shop, Ruby Lane will step in to assist. My interactions with shop owners have been delightful, and my purchases have consistently exceeded expectations. This platform embodies professionalism and quality, leading me to share my positive experiences with friends and family.

    PURCHASE DATE: 03.15.2023
  • Marcia Richards
    August 22, 2023

    I recently had my first experience purchasing from Ann at Ruby Lane, and I couldnt be happier. The transaction was seamless, and my exquisite Marco Bicego necklace arrived quickly, elegantly packaged in a beautifully wrapped box with a thoughtful card. The sellers communication was truly exceptional, which is a rarity. This has been a wonderful experience, and Im eagerly looking forward to exploring their stunning collection again. Ruby Lane exceeded my expectations by delivering exactly as promised, making them a top recommendation in my book.

    PURCHASE DATE: 02.28.2023
  • Billie Duran
    August 20, 2023

    The usability of this website is overly complex and changing personal information is a hassle. My recent experience involves purchasing what was promoted as a set of three bread-and-butter plates for $98. I added them to my cart and proceeded with the purchase, only to receive a message from the seller indicating that the price was actually per plate. Interestingly, when I initially clicked to purchase, all three plates were added to my cart for the $98 total. This inconsistency raises concerns about seller oversight on Ruby Lane. This experience has left me hesitant to make future purchases on this platform.

    PURCHASE DATE: 03.08.2023
  • Gail Cannon
    August 18, 2023

    My experience with Ruby Lane Jewelry has been frustrating due to their browser compatibility issues. Despite my Safari browser being up-to-date on my Mac Laptop, Im consistently told to update it or even buy a new computer. This is unique to Ruby Lane, as no other site has given me such trouble. They suggest using Google Chrome, which I find intrusive and less secure than Apples system. I only persist with Ruby Lane for the vendors unique offerings; otherwise, Id have stopped using it. Additionally, theres a longstanding issue with their Pinterest button for Apple users, which remains unresolved for three years despite promises of a fix.

    PURCHASE DATE: 03.14.2023
  • Tamika Villa
    August 17, 2023

    My experience with Ruby Lane was quite disappointing. I put effort into locating two antique oak columns on their platform, and I purchased while considering the shipping details. I dedicated time to researching shipping companies. However, after a day had passed, I received an email from the seller stating that the columns I bought had already been sold, despite still being listed on Ruby Lane. This situation left me frustrated and disappointed, and it seemed like the seller didnt consider it a significant issue.

    PURCHASE DATE: 03.15.2023
  • Paula Williams
    July 6, 2023

    I search RubyLane daily, and buy frequently. All of my gifts and daily jewelry come from RubyLane. The items are choice, fairly priced, well described and depicted. Packing is very good, delivered quickly, usually includes a handwritten note. I appreciate these notes.

    PURCHASE DATE: 06.07.2023
  • Sue Fort
    July 2, 2023

    I found the exact pair of doll arms I was looking for. I usually can find anything I need on your site, even for something like this that can be difficult to come by. I also wrote the seller re shipping and she answered me and was very cooperative. I think RubyLane sellers are the best. Also your search engine is the best in my opinion of any selling sites. This is the main reason I like to shop with you. I can pin point a search to exactly what I need, and not have to look at endless pages. Please keep this search standard up in the future too to keep it the best in the business. I won’t even bother with Etsy…you get all sorts of junk to wade through – you cannot pinpoint a search.

    PURCHASE DATE: 01.07.2023
  • Judith Dieruf
    June 28, 2023

    I got return emails quickly on my question about paying without a PayPal account (I had given mine up) and fortunately the item purchased was still in my “basket.” Sometimes it would be nice to have a search window for something seen in the past that one wants to recall. This is my third or fourth purchase from Ruby Lane. Ruby Lane has a nice variety of interesting objects.

    PURCHASE DATE: 27.06.2023

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