Share your experience with us

  • Corine Velez
    September 1, 2023

    I received a beautiful ring from Ritani, although there was a bit of confusion regarding its design. The image suggested a semi-eternity band, but it turned out to be a full-terternity band. Despite this, Im content with my purchase. However, Ritanis tracking communication could use improvement. They dont provide direct shipping info for security reasons, which is understandable, but clearer tracking updates are essential. My ring arrived unexpectedly today, even though the tracking indicated it would be delivered next Tuesday, which caused a slight inconvenience.

    PURCHASE DATE: 02.16.2023
  • Jewell Hays
    August 30, 2023

    I consistently have positive experiences when purchasing from Ritani. Across multiple purchases, their jewelry has consistently exceeded my expectations in terms of both beauty and affordability. As a result, I plan to remain a loyal customer for the long term.

    PURCHASE DATE: 02.14.2023
  • Joanna Ayala
    August 28, 2023

    Consistently positive experiences with Ritani. Ive made multiple purchases, and each time the jewelry has surpassed my expectations in terms of beauty and affordability. Im committed to being a loyal customer. The process is fantastic, and the rings and diamonds are exceptional. Opting for Ritani is the best decision; you wont be let down. Go for it!

    PURCHASE DATE: 02.10.2023
  • Johanna Francis
    August 27, 2023

    My engagement ring from this company left a lasting impression on me with its exceptional quality. My fiances positive experience with their customer service led us to choose Ritani again for our wedding rings. Silva, in particular, was remarkable in assisting me with my order. Her patience and extensive knowledge addressed all my questions and doubts. I left the interaction completely content. I wholeheartedly recommend Ritani; their high-quality products are matched by outstanding customer service.

    PURCHASE DATE: 01.09.2023
  • Matilda
    August 25, 2023

    Ritani Jewelrys chat support provided excellent assistance in choosing the right diamond dimensions. The prices are competitive, offering a strong selection with fast and free shipping. The only drawback was the inability to obtain payment quotes for different financing options. Despite that, my past and future experiences with Ritani remain positive, making it a preferred choice for jewelry shopping.

    PURCHASE DATE: 03.18.2023
  • Concepcion Wade
    August 23, 2023

    Ordering from Ritani was a fantastic experience. I had inquiries about their diamonds being “enhanced” through laser drilling, but their responsive customer service assured me they were not. I decided on a lab-grown diamond for its environmental friendliness and affordability, and I was impressed with the diverse options. Other local diamond stores tried to discourage me with claims of “fake diamonds,” but I knew better – diamonds are diamonds, whether mined or grown. To prove the point, I had the jeweler who set the diamond verify its authenticity – it passed as 100% diamond. The customer service even provided photos and videos not available on their website. Highly satisfied with Ritani, Thank you!

    PURCHASE DATE: 01.03.2023
  • Rita Rowe
    August 22, 2023

    Ive acquired diamond earrings and a solitaire pendant from Ritani, both exceeding my expectations. Changing the pendants metal color post-order was effortless via email. I scrutinized the loose stone before its pendant setting. Regular compliments on the earrings are a testament to their beauty. Even my non-jewelry enthusiast husband was impressed by both pieces. Now, Im returning for a wedding ring after losing mine on vacation. Ritanis exceptional quality and service have earned my trust.

    PURCHASE DATE: 03.14.2023
  • Margery Carroll
    August 20, 2023

    Our experience with Ritani Jewelry was quite disappointing. The initial e-ring we ordered had an uneven setting, leading us to return it. When placing a new order, we faced constant changes in delivery dates, which we only discovered by reaching out to them. Their attempt to rectify the situation was offering a $5 “sterling silver” pendant, which felt inadequate compared to what was promised. Unfortunately, we didnt receive the quality and service we had expected.

    PURCHASE DATE: 01.31.2023
  • Katina Hunt
    August 18, 2023

    My experience with Ritani Jewelry was far from satisfactory. I placed an order for a custom diamond earring showcased on their website. To my disappointment, I received an email the following day, notifying me that one of the diamonds I selected was unavailable. I promptly responded with an alternative diamond SKU but received no update for two days. Frustrated, I had to make a call to Ritani for information. After about a week, I received an email with the wrong customer name, stating that the diamonds I had chosen were also unavailable and that the websites price was incorrect. This ordeal wasted a week of my time, and I am left thoroughly dissatisfied with Ritanis bait-and-switch tactics and poor customer experience. I strongly advise considering other jewelers and bypassing Ritani altogether.

    PURCHASE DATE: 02.10.2023
  • Dora Cisneros
    August 16, 2023

    My experience with Ritani Jewelry has been disappointing. I ordered a set of stones for an engagement ring, but the stones I received were vastly different in color, clarity, and shape. Despite the delays, they attempted to charge me triple the initial price to match my original order. Frustration ensued, and when I tried to return the items, they denied my request, citing a 15-day window that had passed. This situation could have been avoided if they had initially provided the correct stones. The customer service was unsatisfactory, leading me to not recommend them.

    PURCHASE DATE: 05.23.2023
  • Carly Mcknight
    August 13, 2023

    I am delighted with my ring and wedding band from Ritani. Despite my hands-on work, Ive been pleasantly surprised by their durability so far. Now, let me share my mixed experience with their customer service. One definite positive is that everyone I interacted with was friendly and courteous.

    However, my journey through their customer service involved working with several different representatives, which led to some confusion. The reason behind this was my attempt to exchange and upgrade my engagement ring. My fiancé and I had each picked out a different ring, and even though I expressed my dislike for his choice, he went ahead and purchased it anyway.

    As I navigated the exchange process, each representative provided conflicting information from the previous one. After settling on a new ring and confirming the plan, I received a price quote for the transaction. However, a week or two later, I was shocked to receive a new quote that was significantly higher than the initially discussed price – way beyond what I was willing to pay.

    At this point, I had to assert myself and insist that I would only proceed with the original price or Id prefer to keep my old ring. Luckily, the representative I was working with reviewed my chat history and records, which showed the quoted price I had received earlier. Fortunately, they agreed to honor the originally quoted price.

    Though the situation was eventually resolved in my favor, the back-and-forth communication and discrepancies in pricing were quite a hassle. Despite this, I remain content with the result and the beautiful ring I now have.

    PURCHASE DATE: 02.21.2023
  • Mat B.
    July 7, 2023

    The diamond was stunning just needed to dig through reports to find it. Setting was good too. The biggest issue and why its only 3 stars is for Candian customers resizing/repair times are ridiculous. The request was submitted June 13th, it is now July 7th with no shipping label provided. I called 3 times and was told a shipping label would be provided in a day or two. I will just get it resized locally. So if you will be needing resize or repair maybe just buy the loose stone and avoid setting at all cost.

    PURCHASE DATE: 07.07.2023
  • Traveler Jimzy
    June 29, 2023

    Our experience with Ritani has been nothing short of unacceptable. Not only did they return the ring with a different band after a simple repair, but they also repeatedly sent it to the wrong location and failed to recall the package. It took hours of time to push and prod them to finally make it right after 2 months. The lack of attention to detail and poor customer care is deeply disappointing. I cannot in good conscience recommend Ritani based on our experience.

    PURCHASE DATE: 19.05.2023
  • John Dymond
    May 2, 2023

    I purchased from them in December of 22. After about 3 months, I sent the ring back to get resized after I asked for one of their sizing guides they have. Then after 5 months, being the pain in the butt I am, thought she would like a different setting. After Calling and speaking to a supervisor, they approved it. Thank god. The ring was beautiful before but my girlfriend like plain settings. So I made it into the perfect ring. And this was outside their window of returns. And they were so accommodating. Thank you Ritani. I received it the other day and I’m so excited to present it to her. I also changed it to platinum. White gold tends to wear off after time. Especially on a ring. Platinum is forever. They have great customer service. Although I like to purchase from a store in person, so I can see the product, this was just as good. Thank you again

    PURCHASE DATE: 26.04.2023

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