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  • Cleo Williams
    September 2, 2023

    I would recommend exploring other options for your jewelry needs. Italo Jewelrys return process is quite cumbersome, requiring multiple contacts to obtain permission. Additionally, customers are responsible for the return shipping costs, and refunds seem to be issued partially without clear explanations. There are more customer-friendly jewelry retailers available that offer free returns and full refunds, making your shopping experience more hassle-free.

    PURCHASE DATE: 01.11.2023
  • Florence Hopkins
    August 31, 2023

    Look elsewhere for jewelry shopping. Returning items requires permission and multiple contacts. I had to cover return shipping costs, and the refund was partial without clear reasons. Many other jewelry stores offer free returns and full refunds. Explore better options.

    PURCHASE DATE: 04.14.2023
  • Carol Brady
    August 29, 2023

    My experiences with Italo Jewelry have been a mixed bag. Out of the three items I purchased, two are exquisite and meet my expectations. However, one piece disappoints with its cloudy stones and evident lack of authenticity. Unfortunately, the return process requires me to cover postage fees, and even then, the refund would be partial due to the item not being considered defective. Considering the hassle, the potential refund doesnt seem worthwhile. This situation leaves me feeling disappointed.

    PURCHASE DATE: 01.10.2023
  • Shelia Clay
    August 28, 2023

    Italo Jewelry went the extra mile, providing a replacement ring that Im thankful for. My satisfaction extends to the earrings too. Dealing with them has been enjoyable – from the initial order to receiving a replacement for a lost stone in the ring. Im inclined to reorder, either for myself or as gifts. Wearing their charming 925 silver pieces with white sapphires adds a touch of sparkle, akin to diamonds, without the hefty cost. Their unique shine is captivating!

    PURCHASE DATE: 01.13.2023
  • Lois Montoya
    August 26, 2023

    My experience with Italo Jewelry has been positive thus far. Ive received both purchased rings without any issues. I needed to return two due to personal reasons and Im currently awaiting approval for another return to exchange a ring with a larger stone, which was my oversight. Despite this, Im impressed by the quality. Although shipping takes a bit, the wait is worthwhile. Im optimistic about the exchange process. The live chat is the quickest way to contact customer service, though its availability isnt consistent, as Ive noticed today. Overall, Im hopeful for a smooth resolution.

    PURCHASE DATE: 01.18.2023
  • Graciela Compton
    August 24, 2023

    Im thrilled with both the product quality and customer service from Italo Jewelry. I ordered two identical rings and received a thoughtful email from customer service to confirm my intent. This level of care truly stood out. The rings are stunning and have garnered numerous compliments. The fact that theyre not real diamonds is my secret. It was a fantastic experience, and I wholeheartedly recommend this company for a delightful shopping journey.

    PURCHASE DATE: 02.21.2023
  • Pansy Hopkins
    August 23, 2023

    Ive just bought hoop earrings and a tennis bracelet adorned with white sapphires from Italo Jewelry, and I couldnt be happier. The quality and robust craftsmanship of both pieces are truly remarkable. The attention to detail is evident, showcasing the dedication put into creating these jewels. Ive also previously acquired gold leaf earrings with rubies and have cherished wearing them. To sum up, based on my experience, the items Ive acquired are not only aesthetically pleasing but also skillfully crafted, offering great value for the price. I enthusiastically recommend Italo Jewelry to others seeking beautiful and well-crafted pieces.

    PURCHASE DATE: 04.07.2023
  • Brandie Moses
    August 21, 2023

    The exquisite item I discovered on Italo Jewelry proved to be the ideal wedding gift for my daughter. Opting for a sapphire ring, a blend of “something new” and “something blue,” resulted in a breathtaking choice. The online allure translated even more beautifully in person. The cost was exceptionally reasonable, and the affordability added to the charm. Although the rings arrival was slightly delayed, it still made it in time for the ceremony. The customer service I encountered during my inquiries about the shipment was both gracious and empathetic. Without a doubt, Ill be turning to this seller for future gift selections.

    PURCHASE DATE: 01.12.2023
  • Lindsay Massey
    August 19, 2023

    Caution to buyers: Italo Jewelry is associated with low-quality items. Brace yourself for an extended wait, as the jewelry takes over 2 months to arrive from China. Disappointment awaits as you notice the subpar craftsmanship. Attempting a return leads to a prolonged back-and-forth, where they may tempt you with discounts to keep the jewelry. After days of negotiation, they might permit a return. Prepare for further delays as you provide return tracking info multiple times. A staggering 4-month timeline from purchase to credit refund might pass. Consider Amazons CZ Collection for swift delivery and instant refunds, providing a beautiful alternative.

    PURCHASE DATE: 01.20.2023
  • Aisha Terry
    August 17, 2023

    Upon receiving the ring from Italo Jewelry, I was disappointed to discover that two stones were missing. We promptly contacted their customer service and were provided with a return code. However, the challenge arose when we didnt receive any information regarding where to send the return. This lack of guidance has made it incredibly difficult to follow through with their stated return policy. My experience with Italo Jewelry has been frustrating and confusing, leaving me unsure of how to proceed with the return process.

    PURCHASE DATE: 03.24.2023
  • Lorene Schmitt
    August 16, 2023

    My husband purchased a ring for me from Italo Jewelry, but unfortunately, FedEx lost the package due to their mistake. Despite my efforts to contact Italo Jewelry through emails, calls, and social media, I have not received any response from them. This lack of communication and customer support has been extremely disappointing. I would advise others not to waste their time and money on this site and consider buying from elsewhere.

    PURCHASE DATE: 03.08.2023
  • Shelia Dunn
    August 12, 2023

    I was gifted a ring and subsequently visited Italojewelrys website, hoping to find something that caught my interest. The gift featured a prominent green emerald-like stone with diamond accents on the sides. My choice led me to a smaller emerald-type band, which I purchased. To my dismay, within a mere month, one of the green stones fell out. Contacting the company, I faced a waiting period of three weeks for any response – indeed, swift communication isnt their forte. Despite their website asserting a one-year warranty, the request to cover shipping costs for ring replacement baffled me. For an item that proved defective within 30 days, the notion of covering expenses felt unjust.

    An unsettling realization emerged when I compared the actual jewelry to their website images. The level of enhancement on their site is so excessive that the received product pales in comparison. Though theres a resemblance, the advertised quality far exceeds the actual item. This degree of enhancement raises ethical questions; its as if they are deceiving customers by portraying jewelry thats far more opulent than reality.

    The discrepancy between the product and the customer reviews is evident when one examines the photos. Many reviews include pictures of purchased items that fall short of the promised allure. While I understand customer satisfaction, claiming that the received product mirrors the pictures is simply unrealistic – the evidence speaks for itself.

    Drawing from my experience with fine jewelry and previous purchases from reputable sources, such as St. Maarten and QVC/HSN, I find that their advertised products didnt exhibit this degree of enhancement. The frustration of receiving something that doesnt align with expectations is undeniable.

    As a result of this disappointing experience, Im left with a sense of buyers remorse, coupled with an aversion to any future purchases from Italojewelry. I believe in making informed decisions, and in this case, the allure portrayed on their website doesnt match the reality. With options available elsewhere, their approach to quality and customer satisfaction falls short, warranting my decision to abstain from further engagement with the company.

    PURCHASE DATE: 02.16.2023
  • Reggi Garman
    July 5, 2023

    Unfortunately of the three pieces I’ve purchased from them, at $100+ USD per item, the stones all fell out from every piece between 1 week – 1 month. On one piece, one of the 4 prongs also broke off, so not even repairable. The warranty is useless as they want you to spend $30% of the cost to ship back.

    In my opinion; avoid this company and just buy a better quality item for a slightly larger price, or costume jewellery locally for easier accountability on the company in the event of breakage or warranty issues.

    PURCHASE DATE: 01.09.2022
  • Stephanie Jacquez
    June 21, 2023

    I wore this maybe a handful of times and the stones fell out. This is like the 3rd piece of jewelry from here that I had fall apart. I don’t wear them all day, or do anything vigorous, that would cause the stones to come loose. Their warranty is not what they lead you to be. They want you to pay the shipping costs for their defected items to get replaced or fixed. Customer service is as bad as their jewelry!

    PURCHASE DATE: 10.06.2023
  • Melissa Jade
    June 20, 2023

    Horrible company spent almost $200 and the stones fell out within 2 days / after it took almost 2 months to get my order. Then they sent me the written mg replacement ring. Once I notified them and sent proof they stated to send them $20 for reshipment/ I even agreed to do that / I have heard nothing since and it has been almost 2 months!!!! DO NOT ORDER FROM THIS COMPANY!!!!!!

    PURCHASE DATE: 26.01.2023

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