Share your experience with us

  • Natasha Patrick
    September 2, 2023

    I had a positive experience with Miss Pooja U through CaratLanes WhatsApp business account. She was consistently polite and helpful, providing me with information about available discounts in-store and on their website. Despite my busy schedule, she displayed patience and continued to follow up with me, which I truly appreciate. I plan to reach out to her for any further inquiries related to my current purchase and for any future transactions with CaratLane.

    PURCHASE DATE: 02.04.2023
  • Denise Peterson
    August 31, 2023

    I must acknowledge Apeksha from CaratLane for her exceptional assistance in expediting my product delivery and facilitating an address change. However, my overall rating of 3/5 reflects my disappointment with the product quality, which did not meet my expectations despite multiple exchanges. This experience has left me unsatisfied with my purchases and hesitant to recommend their products to others.

    PURCHASE DATE: 01.07.2023
  • Carolyn Davenport
    August 29, 2023

    I am grateful for Miss. Nishas tremendous assistance during a challenging customer support experience at the store. Her helpful and supportive approach made it possible for me to finally order the exact product I had in mind.

    PURCHASE DATE: 05.10.2023
  • Tabitha Sanders
    August 27, 2023

    I bought jewelry from CaratLanes mobile app, and I must say the support I received throughout the purchase process made it feel like I was buying from a physical store. The customer support team was incredibly prompt and provided real solutions to address my queries. Special thanks to “Nisha” for handling my questions so effectively and making my purchase seamless. Additionally, the jewelry designs, app user interface, clear category divisions, and appealing discounts all add to the overall attractiveness of the experience.

    PURCHASE DATE: 03.04.2023
  • Margie Vasquez
    August 26, 2023

    Impressed with CaratLanes collection, particularly their daily wear pieces that are ideal for office use. The jewelrys durability and value for money are noteworthy. I must mention their outstanding trial at-home service, which is well-coordinated and convenient. Bill, the attendant, was punctual, and professional, and addressed all my queries satisfactorily. Highly recommend the experience.

    PURCHASE DATE: 04.11.2023
  • Ophelia Lyons
    August 24, 2023

    Im a fan of CaratLanes collection, especially their everyday wear pieces. The jewelry is ideal for office use, easy to care for, and reasonably priced. The trial at-home service is exceptional and well-coordinated. Raja assisted me during the process, and I was impressed by his punctuality, professionalism, and his ability to address all my inquiries. Overall, a great experience!

    PURCHASE DATE: 04.08.2023
  • Phyllis Blevins
    August 22, 2023

    Mr. Vijayanand from CaratLane delivered exceptional service. We often choose the try-at-home option and the experience was seamless. He patiently explained details and presented various designs, making our purchase effortless. His assistance made our shopping experience enjoyable. Well continue to use the try-at-home option in the future and recommend it to others. Thank you, Vijayanand, for a fantastic shopping experience.

    PURCHASE DATE: 02.23.2023
  • Selena Francis
    August 21, 2023

    Recently, I purchased a lovely diamond finger ring from CaratLane. The guidance provided by the CaratLane team was exceptional. John, in particular, reached out to me in advance to ensure a convenient time and location for our meeting. He arrived punctually and was incredibly patient throughout the process. He addressed my questions, showcased the requested products, and I was able to make a selection. The billing process was swift, and he even shared additional information I required. His assistance and kindness were greatly appreciated. Thank you for the positive experience.

    PURCHASE DATE: 05.10.2023
  • Nona Bartlett
    August 19, 2023

    I placed an order for a ring from CaratLane with the promise of it arriving by a specific date as I was moving out of the country the next day. Despite multiple assurances, I received an email stating a production delay. After calling, they claimed it would still be delivered on time. Later, I was informed they didnt have the ordered diamond and offered a free upgrade.

    They guaranteed the upgraded ring would arrive punctually, but today, the intended day, I received another delayed email. Upon calling, I discovered it wouldnt even be shipped for another 3 days. Frustrated, I had to cancel the order and find a replacement hastily. This experience makes me question CaratLanes credibility and reliability, as their commitments proved untrustworthy.

    PURCHASE DATE: 01.26.2023
  • Cherry Burke
    August 17, 2023

    Ive owned my engagement ring from CaratLane for less than 2 years. Unfortunately, three months ago, I noticed a hairline fracture, and despite my husbands efforts to get it fixed, CaratLane deemed it unworthy of repair. Now, the band has broken completely at one spot, resulting in the loss of a diamond. This happened to my white gold poppy band. Ive lost trust in their service and wont risk sending it back. Instead, Im opting for a local re-setting. While the diamond is intact, I strongly advise avoiding CaratLane due to its poor customer service. Unfortunately, I cant share images to illustrate how bad the situation is.

    PURCHASE DATE: 02.17.2023
  • Lilly Petersen
    August 16, 2023

    I recently placed an order for the Shanice Bloom diamond ring at CaratLane. The customization process took 19 days, and Ali assisted me throughout. While I liked the ring, the design size was an issue. Despite my repeated requests for a slightly larger design to suit my fingers, I ended up receiving the small design as originally crafted.

    PURCHASE DATE: 02.06.2023
  • Fay Wade
    August 12, 2023

    CaratLane Jewelry boasts several positive aspects that deserve recognition. They offer a diverse range of prices, catering to various budget preferences. Their designs stand out as unique and captivating, showcasing their commitment to creativity. During my visits to their locations in Andheri and Karve Road Pune, I received attentive assistance and guidance, highlighting their dedication to customer service. The responsiveness over WhatsApp, encompassing both automated and manual replies, was notably swift. Their provision of a home visit experience adds convenience to the buying process. Once an order was placed, the delivery was prompt, contributing to a satisfying customer experience. The inclusion of a product care note within the package adds an extra touch of thoughtfulness.

    However, its important to address some areas where there is room for improvement. Amidst their strengths, certain aspects fall short, which cannot be disregarded. A notable concern is the absence of proactive communication regarding the status of product availability. Customers were not kept informed through calls, SMS, or WhatsApp updates, which could enhance transparency and expectation management. Additionally, a lack of advance communication for home visits was evident, with notifications often arriving at the last moment, leading to inconvenience.

    Coordination for product delivery times also seemed to be lacking, as customers were not contacted to align on suitable timings. The punctuality of home visits could certainly benefit from improvement, as it contributes significantly to customer satisfaction. An area of concern lies in the websites failure to reflect product non-availability and discontinuation, which could lead to confusion among customers.

    Furthermore, a promise made but not fulfilled was regarding gift wrap material, which was assured but not provided upon delivery. While CaratLane Jewelry boasts numerous strengths, its imperative to address these points of concern to provide a well-rounded evaluation of its services and offerings.

    PURCHASE DATE: 02.17.2023
  • Ritika Gang
    July 7, 2023

    I wanted an early delivery for nazariya for my niece. It was delivering after 15 days and the function is within a week. I was reverted to Radha for customer support, she dispatched it for early delivery, couldn’t be grateful. 5 star service, she was very supportive and made sure no stone is left unturned. This is an auspicious occasion for my family and she made sure it’ll be delivered on time. Thank you Radha from caratlane.

    PURCHASE DATE: 07.07.2023
  • Saksham Parashar
    April 18, 2023

    Previously I write the review based upon the customer care executive behaviour. Previously she helps me in selecting Jewellery and aarange home appointment. But with very disappointed I am writing the review.. that they are not providing me any home trail and even they dont send a message for that. All the time I follow up with executive and the boy assign for trail. They even not inform me that they are not able to arrange home trail. So much disappointed with the service.

    PURCHASE DATE: 18.04.2023

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