Share your experience with us

  • Lucia Bishop
    September 2, 2023

    I came across a stunning gemstone that I had been dreaming of. However, I had reservations about making such a high-value international purchase online. Before committing to the purchase, I reached out to the company with some questions. While the response was prompt and polite, it lacked the clarity I was seeking. Its possible there was a language barrier issue, as my specific questions remained unanswered, and the representative seemed more focused on completing the purchase. This left me feeling unsure about their communication abilities and concerned that potential issues might not be effectively resolved if I went ahead with the purchase. It was disappointing as I had my heart set on a particular item.

    PURCHASE DATE: 01.11.2023
  • Pamela Christensen
    August 31, 2023

    Initially, the engagement ring from Brilliant Earth was stunning, though resizing and upgrading the center diamond became necessary. Unfortunately, upon its return, three diamonds on the band were of lower quality and appeared dark. Despite addressing the issue with multiple Brilliant Earth representatives, the problem persisted in subsequent repairs. Its disheartening to invest in a high-priced engagement ring only to find inconsistencies in diamond quality. The service experience was disappointing, with no continuity in communication. Regrettably, we must seek local jewelry repair to rectify the situation and replace subpar diamonds.

    PURCHASE DATE: 04.07.2023
  • Yvette Calderon
    August 29, 2023

    The exceptional quality standards maintained by Brilliant Earth truly stand out. The commitment to ethically sourced diamonds is truly commendable. Im thrilled with my ring, and I wouldnt have chosen any other way.

    PURCHASE DATE: 03.22.2023
  • Annette Molina
    August 27, 2023

    I visited Brilliant Earth to choose a setting for my upgraded diamond. It was a fantastic experience to see and try on the numerous options in person, which made my decision much smoother. The receptionist was friendly, and the staff assisting me with the settings were wonderful. They even accepted my original diamond for the upgrade right at the location, eliminating the need for me to ship it myself. Overall, a great experience!

    PURCHASE DATE: 02.15.2023
  • Earline Peters
    August 26, 2023

    Following my grandmothers passing, I aimed to honor her memory by incorporating her wedding ring diamond into a new design for my fiancée. With minimal knowledge about jewelry, I turned to Brilliant Earth. At their showroom, I shared my situation, and the jeweler quickly helped me select a stunning ring design. The process was effortless, and the final product exceeded my expectations. This meaningful transformation has left me truly impressed and grateful for Brilliant Earths expertise and guidance.

    PURCHASE DATE: 03.06.2023
  • Clifford Leonard
    August 24, 2023

    My fiancé and I had a wonderful experience at Brilliant Earth while selecting our wedding bands. Melissa, our consultant, was exceptional. She patiently listened to our preferences and guided us to the perfect rings. Melissas knowledge about the different fits for mens rings was invaluable, as we were new to this. She expertly explained customization options and price differences, ensuring we understood every aspect. What stood out was her lack of pressure; she genuinely wanted us to make informed choices. While the rings in the case were not our sizes, Melissa professionally measured our fingers, guaranteeing accurate orders. Now that our rings have arrived, were thrilled with our decisions and grateful for the assistance Melissa provided. A great experience overall!

    PURCHASE DATE: 02.18.2023
  • Kay Hardy
    August 22, 2023

    My partner and I had a wonderful experience at Brilliant Earth with Bryce. He was courteous, patient, and well-informed. Bryce exceeded our expectations by taking the time to assist us. We felt completely at ease as an LGBTQ couple and never felt obligated to make a purchase. We discovered the perfect choices and plan to return for our engagement rings and wedding bands. Bryces exceptional service made us confident in our decision to choose Brilliant Earth for our special moments.

    PURCHASE DATE: 05.23.2023
  • Fran Cochran
    August 21, 2023

    Brilliant Earth has been consistently impressive in our journey so far. The array of band styles surpassed our expectations, standing out from other budget-friendly online jewelers. The booking process for appointments was smooth, allowing us to explore the specific bands we desired. Their team went the extra mile to accommodate our requests, and their explanations of terminology and the 4 Cs were comprehensive. With my engagement ring exceeding expectations, we eagerly anticipate ordering our wedding bands from them.

    PURCHASE DATE: 04.18.2023
  • Carmen Collins
    August 19, 2023

    My engagement ring from Brilliant Earth, gifted by my fiance, was a stunning surprise. However, due to sizing issues, it had to be sent back for adjustments. The resizing process took nearly three weeks. Upon receiving it, I noticed that two of the four prongs were extremely loose, causing inconvenience and worry. Despite this being a clear error by their jeweler, Brilliant Earth refuses to guarantee warranty coverage for the issue. To compound matters, they estimate a 4-week wait to fix it.

    Adding to the frustration, seeking local repair would void the warranty. While the ring itself is exquisite, dealing with post-purchase issues feels like a hassle. Its essential to hope for a trouble-free experience, as any complications seem to become the customers burden, rather than the companys responsibility.

    PURCHASE DATE: 02.02.2023
  • Stephanie Ferrell
    August 17, 2023

    My attempts to buy a ring from Brilliant Earth ended in disappointment twice. Even though the purchases were initially accepted, they were later denied due to undisclosed payment rules. These cancellations resulted in around $90 in international transfer fees. Contacting their customer service was frustratingly slow, with days passing before receiving responses, especially concerning the refund process. Based on their customer service and internal policies, I cannot recommend Brilliant Earth to others.

    PURCHASE DATE: 01.26.2023
  • Elisabeth Mccann
    August 16, 2023

    I purchased 4 unity bracelets from Brilliant Earth for my future sisters and mother-in-law. Although I received confirmation emails with delivery dates, I was dismayed to learn a day before I departed for my Jamaica wedding that while one bracelet had shipped, the others were out of stock, necessitating replacements.

    The unity bracelets are significant as theyre meant to be identical. Faced with this situation, I opted for a refund. However, I was told to wait 48 hours for someone to contact me to initiate the return process, even though they lacked the product I had ordered. Given my impending travel, I had no choice but to raise a dispute with my credit card company.

    This experience has eroded my trust in Brilliant Earth. The lack of transparency and unsatisfactory customer service has left me hesitant about making future purchases from them. Im currently awaiting my refund resolution.

    PURCHASE DATE: 03.11.2023
  • Sally Elliott
    August 12, 2023

    My initial engagement ring from Brilliant Earth was undeniably stunning, albeit needing resizing. I took the opportunity to also upgrade to a larger center diamond. Upon its return, however, a rather disheartening issue emerged. The once-elegant band now showcased three diamonds with distinct darkness and subpar quality. This dissonance was puzzling, especially since the central diamond boasted superior quality. My anticipation of consistency in diamond quality across the band was sadly misplaced.

    Venturing into dialogue with five different representatives at Brilliant Earth to address our concern, we decided to send the ring back for repair. A month later, the ring was returned to us once more, but the issue persisted. Two diamonds in the band remained dark, casting a shadow over the overall appeal. Frustration grew as it seemed impossible to speak to the same person at Brilliant Earth twice, which only added to the mounting disappointment.

    The situation is particularly disheartening considering the substantial investment – upwards of ten thousand dollars – made for an engagement ring that was expected to exude a certain level of quality. Unfortunately, the reality fell short. The service provided by Brilliant Earth left much to be desired, with an absence of genuine concern or eagerness to rectify the situation. Its unfortunate to acknowledge that despite the initial optimism, the ring doesnt meet expectations and requires further attention.

    In light of the ongoing issue, weve decided against sending the ring back for another repair attempt. Instead, the logical step involves turning to a local jeweler who can hopefully address the concerns and replace the subpar diamonds properly. The journey that began with excitement and hope has morphed into a process marred by disappointment and the need to seek external assistance to remedy the situation.

    PURCHASE DATE: 04.06.2023
  • Nataleigh Cantu
    June 24, 2023

    My fiancé purchased a ring with a diamond in January. I wore the ring for 4 months before the diamond fell out. After mailing it in for inspection, the determined that it occurred from natural wear and tear. After four months. The head of the repair department instructed me to buy a diamond of the same carat size then call the customer service line to provide the stock number of the new diamond I purchased.

    After 5 days, I was informed that after purchasing the new diamond, the stock number was never sent to the repair department. This information was provided to me via email to which I responded immediately. After waiting 24 hours, I never received a response. I then called their customer service line where I was informed that they diamond was on hold for failing to pay a $5 tax that I was never informed that I needed to pay, nor that I had failed to make that payment. I was in then informed that the diamond purchased was too big for the setting and I would be required to pay for the setting to be enlarged to fit the setting. Despite them failing to inform me that the diamond needed to remain within certain dimensions.

    When I declined to accept this offer, the informed me that my second option would be to allow a “diamond specialist” to come in and hand select a diamond that would fit the dimensions of the ring, with the same clarity and color as the diamond I chose; however, I would be required to pay the difference in price. He told me this option would take a minimum of 1 week for diamond selection with a maximum of 4 weeks to find the diamond. And another 4 weeks to place it into the ring. After declining this offer and demanding a refund and for my setting to be sent back, the man I was speaking to told me to “not be irrational” and think this through. I said without a discount or a quicker timeline I would be taking my business elsewhere. I then sat on hold for 15 minutes while he filled out “refund” paperwork. After which he told me my money would be returned at an unknown date and my setting would be returned at an unknown date.

    PURCHASE DATE: 22.06.2023
  • Rich Kally
    March 28, 2023

    Product needed to be returned for resizing, but the return shipping labels provided and the process in general did not work at all despite numerous attempts. Had to resize the product locally instead which was not refunded by the company. Poor experience all round. In future just buy from a good local company instead! Avoid this company and save yourself the stress.

    PURCHASE DATE: 01.03.2023

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