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  • Marietta Copeland
    September 2, 2023

    In my overall experience with Brilliance, I would consider using their services again. However, there is room for improvement in certain areas. They could enhance their communication by returning calls promptly, ensuring that the ring is ready within the initially promised timeframe, and better comprehending the adjustments customers describe in the ring renderings. On the positive side, their staff is friendly and supportive, and the final product was of good quality. Plus, their pricing is quite reasonable.

    PURCHASE DATE: 04.14.2023
  • Stacie Holland
    August 31, 2023

    Purchasing an anniversary ring from Brilliance Jewelry was a smooth and effortless process. The assistance provided by the sales representative was invaluable in making our decision. I highly recommend others to partake in this same seamless and satisfactory experience.

    PURCHASE DATE: 03.09.2023
  • Melisa Duffy
    August 29, 2023

    I had high hopes for a positive experience with Brilliance Jewelry, but unfortunately, its been quite disappointing. My order has yet to ship even though the website initially stated a 21-day shipping timeline. Its now been 39 days, and the ship date remains uncertain. I placed my order on February 25, hoping for delivery by the end of March. However, its now April 5, and I still havent received an updated ETA. Its basic customer service to provide an updated ETA when the original ship date has passed.

    PURCHASE DATE: 02.14.2023
  • Michael Olson
    August 27, 2023

    I opted for a custom engagement ring from Brilliance and the entire experience was outstanding. The ring turned out stunningly beautiful, and they went the extra mile to expedite the order so I could propose on a meaningful day. Im truly impressed with Brilliance and their exceptional service. Kudos to the team for a job well done. Thank you immensely!

    PURCHASE DATE: 05.31.2023
  • Eliza
    August 26, 2023

    My experience with Brilliance has been nothing short of fantastic. I want to highlight the exceptional assistance I received from Jonathan, one of their representatives. Upon calling to inquire about shipment details, Jonathan swiftly understood my needs and engaged in a pleasant conversation. He efficiently addressed my concerns in less than 9 minutes. His exceptional customer service has left a positive impression, making me eagerly anticipate future purchases from Brilliance. Kudos to Jonathan for making the experience truly remarkable.

    PURCHASE DATE: 02.03.2023
  • Kerri Parsons
    August 24, 2023

    I recently purchased a 1.5-carat lab-created diamond from Brilliance Jewelry, set in a solitaire ring and wedding band. While the initial stone didnt meet their rigorous quality standards in terms of sparkle, Brilliance Jewelry went above and beyond by replacing it with a superior diamond at no extra cost. Their commitment to excellence was truly remarkable. Not only that, they generously applied an additional discount that I had forgotten to include during the order placement. The shipping process was efficient, and I appreciated the option to modify the delivery address to ensure a secure adult signature. Overall, my experience with Brilliance Jewelry has been exceptional. I wholeheartedly recommend them and will certainly turn to them again for future jewelry needs.

    PURCHASE DATE: 01.19.2023
  • Nanette Mays
    August 22, 2023

    My experience with Brilliance was excellent. Although there was a small hiccup where the diamond I initially chose got sold before they could secure it, Brilliance surprised me in a good way. Instead of upselling me, as I had anticipated, they assigned an agent who not only found a diamond with the same specifications but also upgraded me by half a carat to match my desired specs. They never pushed me to pay more, which truly impressed me. Ill certainly be ordering more jewelry from Brilliance based on this positive experience.

    PURCHASE DATE: 04.06.2023
  • Sophie Garner
    August 21, 2023

    While seeking a wedding set for my wife, I aimed for a simple yet distinctive design, as she prefers subtlety over flashiness. Brilliances website streamlined the process of choosing the ideal stone and setting. Jennifers expertise proved invaluable; she adeptly addressed my queries and even accommodated my request to switch earring backings without extra cost. The selection I made was reasonably priced, and Jennifers assistance made the experience seamless. Im confident Ill return to shop at Brilliance in the future.

    PURCHASE DATE: 03.17.2023
  • Rowena Buckley
    August 19, 2023

    I encountered multiple disappointments with Brilliance Jewelry. Despite advertising a pendant necklace as available, the matching earrings were discontinued. After obtaining the earrings from another source, I ordered the necklace, only to receive the wrong one. This mistake happened twice, and their initial response was disbelief.

    Subsequently, I learned that the desired necklace was on backorder, with each promised date passing without fulfillment. Meanwhile, the return period for the earrings lapsed. After waiting for approximately two months, the necklace was ultimately discontinued. Customer services assistance was limited, and even a letter to the CEO garnered no response after a month. My experience with Brilliance Jewelry was marked by frustration and unmet expectations.

    PURCHASE DATE: 01.27.2023
  • Jennifer Faulkner
    August 17, 2023

    The shipping of the ring from Brilliance Jewelry took approximately a month, and I encountered an issue where the diamond I had purchased was sold. They provided alternatives, offering a smaller diamond for the same price or a larger one at a higher cost. The abundance of seemingly fake 5-star reviews on their platform raised concerns, and I realized their authenticity after I had made my order, which was disappointing. While the ring itself looks impressive, my overall experience has left me hesitant to consider a future business with them.

    PURCHASE DATE: 04.26.2023
  • Chance Lindsey
    August 14, 2023

    I inquired about engagement rings and wedding bands from Brilliance Jewelry, with a specific interest in a particular setting. Unfortunately, they didnt have it in platinum. I requested a quote for that setting in platinum. The first representative quoted me $1400 for the setting and $1200 for the band. Curious about potential discounts or sales, I mentioned that another site (Friendly Diamonds) had offered a quote of almost $600 cheaper for both items combined.

    Rather than exploring the possibility of matching the price, the representative suggested a smaller diamond to reduce the overall cost. I then informed him that I would check back with the other site. To my surprise, he became frustrated and abruptly ended our chat.

    Undeterred, I engaged with a different representative on another occasion and inquired about the same items. This time, I was quoted $1800 for the setting and $1200 for the band. When I inquired about the discrepancy between the quotes, the second representative falsely claimed that the first rep had quoted me for a different product. However, this wasnt the case.

    The second representative insisted that their pricing was the lowest available. When I challenged this assertion by presenting the quote I received from Friendly Diamonds, he declared that they would match any lower price. I provided evidence of the lower quote, but to my dismay, he declined to match it.

    In light of these experiences, I would caution against wasting time with this questionable website. Their inconsistent pricing and unwillingness to honor price-matching commitments make them an unreliable choice for jewelry shopping.

    PURCHASE DATE: 03.24.2023
  • Kate Yang
    August 12, 2023

    I navigated the Brilliance website to order an engagement ring, and I must say the process unfolded quite seamlessly. Throughout the entire journey, the customer service team maintained regular communication, which was a positive touch. The ring itself is undeniably exquisite, showcasing a remarkable design and craftsmanship thats hard to fault. However, amidst the applause, a singular issue emerges.

    Opting for a size 6, a size consistent with my fiancées existing collection of rings, I anticipated a perfect fit. Regrettably, the ring from Brilliance doesnt quite meet expectations in this regard. Rather than embracing her finger with a snug fit, it slides around, a phenomenon absent in her other rings. In response, we found ourselves purchasing ring size adjusters to counteract the looseness. While my fiancée speculates that the ring is more akin to a size 7, the prospect of enduring a 10-15 business day wait for resizing from Brilliance doesnt hold much appeal.

    Thus, weve decided to explore the option of seeking a local jeweler to facilitate the resizing process, preferring a more expedient route. While the overall experience with Brilliance and the beauty of the ring are certainly highlighted, the discrepancy in sizing has proven to be a noteworthy hiccup. Its a reminder that even in an otherwise smooth journey, unforeseen bumps can arise that necessitate some improvisation to ensure a perfect fit.

    PURCHASE DATE: 05.09.2023
  • May Kat
    July 3, 2023

    Overall I love my Diamond and setting. The ring looks beautiful but the two rubies they set inside the setting are both damaged and cracked still. They were supposed to fix them when I sent the ring back to them but they did not. Shipping took much longer than expected. I sent the ring back May 11th to have it fixed. I received it back June 29th and the rubies still aren’t fixed! Also read the return policy very carefully. Don’t make the mistake I did.

    PURCHASE DATE: 29.06.2023
  • Christopher Thompson
    July 2, 2023

    Brilliance is now my go to after 3 purchases. Engagement ring and wedding bands all customized the exact way I wanted it. Truly custom as well I choose items on the website and they upgraded the band from baguettes to actual diamonds. Excellent throughout the whole process from pricing to quality. (Third purchase was my wife’s tennis bracelet)

    PURCHASE DATE: 01.04.2023

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