Jaxxon
JAXXON offers a premium selection of solid gold chains, bracelets, rings, and pendants. JAXXON works directly with some of the most skilled jewelers when bringing their iconic range of Cuban chains. Jaxxon makes stylish jewelry for men who know how to put together an outfit. Read Jaxxon customers trusted ratings & reviews.
Website: https://jaxxon.comAddress: 770 S Grand Ave, Los Angeles, Los Angeles, CA 90017, USA
Beth Vega
Im disappointed that my pendant broke. While it has been 8 months since I made the purchase, I certainly didnt expect it to last less than a year. In my opinion, it should have held up better. I believe it should be replaced, but Im now considering taking my business elsewhere.
Best regards,
Kyle C.
Eva Harmon
Ive just received the necklaces I ordered, and they are truly beautiful and adorable. Im a big fan of your brands jewelry. A big thank you to the seller and the postal staff for delivering the items to my address. Many thanks and best regards for the wonderful products and service!
Natasha Schmitt
Jaxxon has won me over with its remarkable chains and bracelets that boast amazing quality. The customer service team is equally impressive, promptly addressing my inquiries. My multiple purchases have all exceeded expectations. The process was swift and effortless. I wouldnt hesitate to recommend their products to anyone. The attentive customer service efficiently handled all my queries and concerns.
Shawn Cunningham
While I encountered a problem with my initial order, the Jaxxon customer service team was quick to connect, express their apologies, and assist me in placing a new order. They made multiple efforts to enhance the buying experience based on customer feedback. Their dedicated focus on customer service and ensuring complete satisfaction is truly commendable.
Blanca Nunez
I made a shipping address mistake, entering the wrong apartment number. I reached out to Jaxxons customer service and Heidi quickly responded. She corrected the address and arranged for a new chain to be sent to my updated address. Jean also followed up, showcasing excellent customer service. Their promptness and helpfulness were impressive. With this experience, Ill order from Jaxxon again. Huge thanks to Heidi and Jean for their outstanding assistance!
Adele Acosta
Jaxxon Jewelry is a convenient platform to discover stylish and attractive gold jewelry. Their customer service is truly exceptional. They swiftly resolved my concerns in real time, which was truly impressive. I encountered a plating issue with a chain I had purchased earlier, and the Jaxxon team efficiently assisted me in resolving it. Their assistance and service are top-notch!
Mai Barnes
I had an issue with my shipping address at Jaxxon Jewelry, accidentally entering the wrong apartment number. Despite it being after hours, I reached out via email and phone. Heidi promptly responded and corrected the address. A new chain was processed for delivery to the updated address. The speed and efficiency of their response amazed me. Jean followed up with a call to ensure everything was in order. The customer service from Jaxxon is exceptional, with both Heidi and Jean demonstrating a great attitude and attentiveness. This was my first order from them, and based on this experience, Ill be ordering again. Thank you to Heidi and Jean for their outstanding assistance!
Lisa Gibson
My initial experience with JAXXON was fantastic. Shipping to Las Vegas, NV, took just four business days. I ordered a 4mm rope chain and pendant, both in silver, as well as a 7mm Cuban link chain (silver). The rope and pendant were flawless and stunning. The 7mm cuban link chain was beautiful but had a misaligned clasp. I reached out to JAXXON and received a prompt response from Marie, who provided solutions. The cuban link chain is on its way back for replacement, and I appreciate their quick and efficient customer service. Looking forward to receiving the quality replacement. Overall, Im delighted with JAXXONs product and helpful team.
Staci Barton
My initial experience with JAXXON was fantastic. Shipping to Las Vegas, NV, took just four business days. I ordered a 4mm rope chain and pendant, both in silver, as well as a 7mm cuban link chain (silver). The rope and pendant were flawless and stunning. The 7mm cuban link chain was beautiful but had a misaligned clasp. I reached out to JAXXON and received a prompt response from Marie, who provided solutions. The cuban link chain is on its way back for replacement, and I appreciate their quick and efficient customer service. Looking forward to receiving the quality replacement. Overall, Im delighted with JAXXONs product and helpful team.
Sharon Stanton
My experience with Jaxxon Jewelry has been frustrating. After receiving the wrong replacement, I now have to go back to a store, return the item, and wait again for the correct one. While I understand the process, its inconvenient. Ethel was pleasant to deal with, but I believe they should have sent the correct item initially, considering it was their mistake. A return label for easy mailing would have been appreciated.
Kimberley Rosario
I bought a Cuban link chain from Jaxxon Jewelry for my sons first piece. The chain itself is impressive and hes thrilled with it. Sadly, both chains had faulty clasps. They replaced the first one without issues, but they refused to address the problem with the second one. Its a manufacturing flaw that they should handle. Now, Im forced to pay $80 for local repairs. While the product is nice, their customer support should be more robust. If they had inspected the chain, they wouldve seen the clasp issue from the beginning. Its frustrating to face this situation and it makes me wary of future purchases from them.
Kirsten Figueroa
I placed an order for a gold chain and a Diamond cross pendant from JAXXON. The gold chain arrived as expected, but the package containing the cross pendant was delivered empty. The envelope had the authentication card but no pendant inside. Im now in the process of reaching out to JAXXON to address this problem. The cross pendant was a significant investment, costing over $1200, and receiving an empty box has left me quite disappointed. Im hopeful that JAXXON will be able to resolve this issue and provide a solution.
Letitia Mack
For my husbands birthday, I decided to gift him a gold 26-inch chain from JAXXON Jewelry. It arrived just in time for the celebration. However, our excitement quickly turned to disappointment as we opened the package. The quality of the chain was far from what we had anticipated – notably subpar. The clasp, in particular, left much to be desired. It resembled the kind youd find on a low-cost necklace from a dollar store, lacking the durability and sophistication we had hoped for.
This turn of events was disheartening, especially considering the positive reviews that had initially influenced our decision. The experience led us to the inevitable step of returning the necklace. The return process, fortunately, went relatively smoothly. We were provided with the necessary return postage, allowing us to send the necklace back. The return was promptly processed, which was a relief.
Currently, we await the replacement chain. Its important to note that we were informed that the replacement underwent meticulous hand inspection before being dispatched to us again. This attention to detail is reassuring, as we anticipate a different outcome this time around.
In retrospect, our experience with JAXXON Jewelry has been a mixed bag. While the initial disappointment due to the quality of the chain was undeniable, the smooth return process and the assurance of a carefully inspected replacement have offered some consolation. The final verdict on our interaction with JAXXON will likely hinge on the quality of the replacement chain and whether it meets our expectations for both durability and aesthetic appeal.
Howdy Howdy
Yeah I received the of necklaces of I already , its so beautiful and so cute, really I very like jewelry your brand, once again I very best regards thank siblingr seller for me and I very thank you siblingr very much to the postal siblings staff who delivered the goods to my home address Please best regards thank you so much !
Chris J.
My Cuban chain broke after 6 months of use, very light use, put it on, got to work with it and taken it on and off maybe 6 times. The clasp broke. They will not help fix it or exchange it. They offered 15% off for a new one. I can’t but a new chain every 6 months. Very unfortunate I loved it, but this service was terrible. Would not recommend if you’re looking for a chain that will last.
Dylan Krag
I have bought from Jaxxon before. Their chains are amazing. I had ordered another chain and USPS lost my package. I contacted Jaxxon and they were super helpful and friendly. They turned the money I used for the purchase into a store credit and they gave me 15% off for the inconvenience. They are amazing to their customers and their chains are top notch.